Refund Policy
Europe Vapes Refund Policy
At Europe Vapes, customer satisfaction and transparency are important to us. As a wholesale supplier, we work hard to ensure that every order is accurately processed, securely packaged, and delivered according to the agreed terms.
Order Verification
Customers are responsible for reviewing their order details before completing payment. Once an order has been confirmed and payment has been received, production, packing, and shipping preparations may begin immediately.
Damaged or Incorrect Items
If you receive products that are damaged during transit or if the items delivered do not match your confirmed order, please contact our support team within 48 hours of delivery. To help us resolve the issue quickly, customers may be asked to provide clear photos of the products, packaging, and shipping labels.
After verification, we will work with you to provide an appropriate solution, which may include replacement products, store credit, or a partial refund where applicable.
Non-Delivery Issues
In the unlikely event that an order is not delivered due to circumstances within our control, our team will investigate the shipment and provide a suitable resolution once the investigation is complete.
Refund Eligibility
Refund requests are evaluated on a case-by-case basis. Approved refunds will be processed using the original payment method whenever possible.
Non-Refundable Situations
Refunds may not be available in the following circumstances:
Incorrect shipping information provided by the customer.
Products that have been used, altered, or damaged after delivery.
Orders where the customer changes their mind after shipment has been dispatched.
Cryptocurrency Payments
For orders paid using cryptocurrency, approved refunds may be issued in cryptocurrency or an alternative method agreed upon by both parties. Due to market fluctuations, refund amounts may be based on the original order value rather than current cryptocurrency exchange rates.
Contact Us
If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact our customer support team with your order number and relevant details. We are committed to resolving issues fairly and efficiently.